Important Information

Terms & Conditions

It is the responsibility of the hirer to ensure that all possible steps are taken to avoid injury to users or damage to the inflatable. Please ensure that the following safety instructions are followed which forms part of the conditions of our public liability insurance.
  1. Children using the castle must not be taller than the height of the inside wall. This is approximately 12 years of age.
  2. Food, drink and gum are not to be consumed on the inflatable. (to avoid choking & damage)
  3. No person shall be permitted to partake under the influence of alcohol, drugs or any other intoxicating substance.
  4. All shoes, badges, jewellery or other potential sharp objects must be removed. It is also recommended that spectacles are not worn.
  5. To avoid damage to the unit, face paints, party poppers, streamers or silly string is not to be used on or near the inflatable.
  6. Smoking and barbeques are not permitted near the inflatable.
  7. Climbing, hanging or sitting on the walls is dangerous and must not be allowed.
  8. A responsible adult aged 18 or over must supervise the users of the inflatable at all times and must not be under the influence of alcohol or drugs.
  9. The responsible adult supervising must ensure that the inflatable is not overcrowded. The numbers allowed on the castle is governed by the height of the children using it. Our operators are able to give advice on the number of children allowed on the castle.
  10. Avoid large and small children using the inflatable at the same time. Be aware that some children may require strict supervision.
  11. All equipment must be used in accordance with the manufacturer's instructions and recommendation, including limitations with regard to height or age.
  12. If the inflatable is not being used for any part of the day, switch the blower off at the mains. When switching back on a test of the electric must be carried out using the safety cut out device.
  13. Do not allow users to bounce on the step / front apron. The step is there to help users get on and off.
  14. The inflatable must not be used by anyone with a history of back or neck problems.
  15. Do not allow users on the unit during inflation and deflation.
  16. If the unit is being used outside, in the event of strong winds the blower must be switched off at the mains and the unit allowed to deflate. In the event of rain, the castle should remain inflated to avoid water entering the inside through the seams. The castle must not be used when the bed of the castle is wet. Once the rain has stopped, to avoid injury due to the slippery surfaces, it must be dried with a towel before further use.
  17. Periodic checks of the anchor points must be made.
  18. The blower has a safety cut off device that will stop the motor if it should overheat. In the unlikely event that this occurs the blower must be switched off at the mains and we must be informed immediately.
  19. The vent at the side of the blower must be kept clear at all times.
  20. Any extension lead provided by us must be the only one used to connect the blower to the mains. The extension lead must be fully unwound from its reel.
  21. The hirer is responsible for the bouncy castle and must pay for any damage caused or theft of the castle or any other equipment during the period of the hire.
  22. Once the castle has been set up by the operator it must not be moved to a different location.
  23. If you are unsure about anything then please contact us.


All persons using the inflatable do so at their own risk. The person or organisation hiring the equipment will be responsible or liable for any damage to the equipment or injury to persons using it from or as a result of recklessness, misuse or not adhering to the above guidelines.

These guidelines are for the safety of all people using the equipment and it is the responsibility of the hirer to ensure they are adhered to.

Castles 4 kidz cannot be held responsible for any injury caused to persons using the equipment.

NOTE: Castles 4 Kidz has £5 million public liability insurance cover. A copy of our policy can be supplied on request.


What do your hire charges cover?

Daily 8am till 8pm* or part there of including delivery up to 10 miles from Stourport / Bewdley.

To cover high fuel costs a surcharge of £10 will be added to hires between 10 and 15 miles from Stourport / Bewdley.

* An additional charge may apply after 8pm. (please ask when enquiring). Delivery and collection times are subject to other bookings.

We do NOT charge extra for Bank Holidays. We are only able to accept cash payment collected on delivery of the bouncy castle. We do not hire castles overnight.

How far do you deliver?

We deliver to within 15 miles of Stourport on Severn / Bewdley.

Do I have to pay a deposit?

A deposit is required for larger bookings only. The balance is to be paid on the day.

Does my venue have to have any special requirements?
  • The ground must be reasonably level.
  • To comply with health and safety legislation and for the safety of children we do not hire our castles if the location is on hard standing outside as we are unable to secure it for windy conditions. (such as concrete, tarmac, paving slabs).
  • We must also have at least a 'doors width' access from the vehicle drop off point to the location where the castle is to be positioned.
  • There must be a suitable mains power point within 25 metres of the rear of the bouncy castle. (If the castle location is more than 25 metres from the power point, we may be able to provide an addition extension lead. Please ask when booking the castle)
Can the castles be used inside? What is the minimum room height?

Bouncy castles can be used inside provided there is sufficient room. Please confirm when booking if your room is of sufficient height for the inflatable you wish to hire. We attach sandbags to the castle to prevent movement whilst in use.

Is there an age limit for using the castles?

We have inflatables for all ages! We can provide booking recommendations based on the age range for your event.

What happens if it rains on the day of the hire?

Castles should not be used if it gets wet or very windy (over 24mph) as they will become dangerous. (We use an anemometer to check the wind speed if necessary). If it is very wet or windy on the day of hire you can cancel or re-schedule. You will not be charged for a cancelled booking due to wet or windy weather. We also reserve the right to cancel due to extreme weather conditions.

Do you have insurance?

We have £5 million public liability insurance. A copy of our policy is available for inspection if requested. The hirer of the equipment is responsible for adult (18 or over) supervision of the children at all times. It is suggested that hirers consider taking out insurance to cover themselves.

What happens on the day of the hire?

We will arrive at the agreed time and check that the location is suitable. We will install the bouncy castle ourselves and confirm it is safe to use. We will give advice and instructions to the hirer. Payment is required at the time of delivery. At the end of the event we will collect the bouncy castle.

How safe are your bouncy castles?

Our bouncy castles are manufactured to the highest safety standard by leading British Manufacturers and comply with health and safety legislation. Our castles are tested by a competent 'register of play inspector international' (RPii) registered person when new and subsequently annually. Our safety test certificates are available for inspection. The electrical equipment is 'PAT' tested.

If I have any questions who should I contact?

Please telephone me on +44 7956 058 828 or email